Terms and Conditions dorahoki – Complete Platform Usage Guide for Malaysian Players

These Terms and Conditions ("Terms") govern your use of the dorahoki platform, accessible via dorahoki.wine and all related subdomains. These Terms take effect on the date you first register an account or use any services provided by dorahoki.

By proceeding with registration or use of the platform, you confirm that:

• You have read and fully understood these Terms and Conditions;
• You are at least 18 years of age;
• You are using the platform voluntarily and in a personal capacity;
• You are not subject to any local legal restrictions regarding the use of online entertainment platforms.

These terms should be read together with Privacy Policy and Responsible Gaming Policy dorahoki, all of which form part of the comprehensive agreement between you and the platform.

To be eligible to register and use dorahoki services, you must meet all of the following eligibility criteria:

• Age Limit: You must be at least 18 years of age at the time of registration. dorahoki takes the protection of minors seriously and enforces strict age verification during the KYC (Know Your Customer) process.
• One Account Only: Each individual is only permitted to hold one active account at dorahoki. Owning multiple accounts is a serious violation that will result in the freezing of all related accounts and forfeiture of their balances.
• Accurate Information: You must provide accurate, complete, and up-to-date information during registration. The use of a false identity or misleading information constitutes a violation of these Terms.
• Geographic Region: You are responsible for ensuring that your use of the dorahoki platform does not violate any laws or regulations applicable in your region of residence.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement. Individuals who have been declared bankrupt or are under legal guardianship are not eligible to register.

Dorahoki reserves the right to request identity verification documents at any time to ensure compliance with these eligibility requirements. Failure to provide the required documents within the specified period may result in account suspension until the verification process is complete.

Your dorahoki account is personal and may not be shared, transferred, or sold to any other party. You are fully responsible for all activities that occur under your account, whether carried out by yourself or by others as a result of your failure to keep your login credentials secure.

• Secure Password: You are advised to use a strong, unique password for your dorahoki account and to change it regularly.
• Two-Factor Authentication: dorahoki provides two-factor authentication (2FA), which is strongly recommended to be enabled for additional protection of your account.
• Immediate Reporting: If you suspect unauthorized access to your account, please contact the dorahoki support team immediately via live chat.
• Secure Login: Avoid using public devices or unsecured public WiFi networks to access your dorahoki account.

Dorahoki will not be held liable for any financial loss or damage resulting from unauthorised access to your account caused by your own negligence in safeguarding your personal information.

All financial transactions on the dorahoki platform are subject to the following conditions, which are designed to protect your interests as a member:

• Accepted Payment Methods: dorahoki only accepts deposits made through legitimate payment methods registered under the same member's name. This includes FPX bank transfers, DuitNow, designated e-wallets and supported cryptocurrencies.
• Deposit Limits: Minimum and maximum deposit limits vary depending on the selected payment method. Detailed information on these limits can be found on the Deposit platform.
• Withdrawal to Own Name Only: Withdrawals will only be processed to a bank account or digital wallet registered under the same name as in your dorahoki profile. Withdrawal requests to third-party accounts will not be processed.
• Processing Time: dorahoki processes withdrawal requests within 15 minutes to 24 hours depending on the payment method and verification requirements. All withdrawals are subject to routine security checks.
• Bonus Wagering Requirements: Before making a withdrawal, any bonus received must meet the minimum wagering requirements set. Failure to meet these requirements will result in the bonus balance being deducted before the withdrawal is processed.
• KYC Verification: dorahoki reserves the right to request identity verification documents (KYC) before processing withdrawals that exceed the set limit. This process is a standard security measure to protect all parties.

Any attempt to conduct money laundering or fraudulent transactions through the dorahoki platform will be reported to the relevant authorities, and all accounts involved will be immediately terminated with full forfeiture of balances.

Dorahoki offers a variety of attractive bonuses and promotions to its members. Each promotional offer is subject to specific terms that will be stated on the relevant promotions page. General terms applicable to all bonuses are as follows:

• Wagering Requirements: All deposit bonuses are subject to wagering requirements of between 10x and 30x, depending on the bonus type. Specific wagering requirements will be clearly stated in each promotion's terms.
• Validity Period: Each bonus has a set validity period. Bonuses that are unused or whose wagering requirements are not fulfilled within that period will expire automatically.
• One Bonus at a Time: By default, only one bonus may be active at a time unless otherwise stated in the relevant promotion's terms.
• Prohibited Misuse: Any attempt to abuse the bonus system — including the use of multiple accounts, arbitrage betting, or other methods contrary to the spirit of a promotion — is strictly prohibited and will result in bonus cancellation and account action.
• Right to Modify: dorahoki reserves the right to modify, suspend or terminate any promotion at any time with reasonable notice to members.

All games available at dorahoki are operated using certified and independently audited Random Number Generator (RNG) technology. This ensures every game outcome is entirely random and cannot be influenced by any party.

• Final Decision: The results of all games recorded by the dorahoki server are final and binding. Server records will be used as the reference in any dispute regarding game outcomes.
• Technical Disruptions: In the event of a technical disruption during a gaming session, dorahoki will ensure all pending bets are settled fairly based on system records. No liability is accepted for losses caused by network interruptions on the user's end.
• System Error: In the event of a technical malfunction or game error resulting in an incorrect payout, dorahoki reserves the right to void the payout and restore the balance to its correct state.
• Minimum and Maximum Betting Limits: Each game has its own minimum and maximum betting limits. These limits may change based on the game type, active promotions, or platform management decisions.

To ensure a safe and enjoyable experience for all members, the following are strictly prohibited on the dorahoki platform:

• Registering more than one account using the same or different identities;
• Using automated software, bots, scripts, or any unauthorized tools to play or interact with the platform;
• Conducting any activity that may be classified as money laundering or illegal financing;
• Sharing login credentials or selling account access to another party;
• Spreading false or defamatory information that damages the reputation of dorahoki or other users;
• Exploiting any bugs or technical vulnerabilities in the platform for personal gain;
• Engaging in any form of fraud, including the use of unauthorized credit cards or payment information;
• Disrupting or impairing the functionality of the platform through cyberattacks or any other means.

Violation of any of the above prohibitions will result in immediate action, including account suspension or termination, forfeiture of balances, and reporting to relevant authorities where necessary.

All content available on the dorahoki platform, including but not limited to logos, brand names, designs, text, graphics, gaming software, user interfaces, and source code, is the exclusive property of dorahoki or its legitimate licensors.

• You are not permitted to copy, redistribute, modify, republish, or exploit any part of the platform's content without prior written consent from dorahoki.
• The name "dorahoki" and all associated logos are registered trademarks. Unauthorized use constitutes a violation of applicable intellectual property laws.
• Any gaming software available on the platform is licensed to dorahoki by third-party providers and is subject to the respective provider's terms of use.

The dorahoki platform is provided "as is" and dorahoki makes no warranties, express or implied, regarding the reliability, suitability, or accuracy of the platform for any particular purpose.

• Gaming Losses: dorahoki is not responsible for any financial losses incurred by members as a result of gaming activity. Playing with money you cannot afford to lose is entirely your own responsibility.
• Service Interruptions: dorahoki is not responsible for any losses arising from service disruptions, system maintenance or technical failures beyond our reasonable control.
• Third-Party Information: Any links or references to third-party services within the platform do not imply that dorahoki endorses or is responsible for the content or services thereof.
• Maximum Liability Cap: Under no circumstances shall dorahoki's maximum liability to any member exceed the total net deposits made by that member within the 30 days preceding the claim.

Dorahoki is fully committed to promoting responsible gaming. We believe that online entertainment should remain a source of enjoyment and not become a financial or emotional burden to any individual.

• Self-Control Tools: dorahoki provides self-control tools including deposit limits, loss limits, session limits and temporary cool-off options that members can activate themselves through their account settings.
• Self-Exclusion: Members who feel that gaming has negatively impacted their lives may apply for a long-term self-exclusion through the dorahoki support team.
• Restriction for Vulnerable Individuals: dorahoki strictly prohibits any individual currently undergoing treatment for gambling-related issues, or who has placed themselves on self-exclusion, from registering or using the platform.
• Professional Support: Members who require assistance with gambling-related issues are encouraged to reach out to available professional support organizations. Further information can be found on the Responsible Gaming.

Dorahoki strives to resolve all disputes fairly, transparently and in a timely manner. If you have any complaint or dispute relating to our platform, please follow the procedure below:

• Step 1 – Contact Support: Submit your complaint to the dorahoki customer support team via live chat or email within 30 days of the incident. Please include full details such as the date, time, transaction ID, and a description of the incident.
• Step 2 – Investigation: Our team will investigate your complaint and provide an initial response within 3 business days. A full investigation will be completed within 14 business days.
• Step 3 – Final Decision: The decision issued by dorahoki upon completion of the investigation is final and binding on both parties.
• Applicable Law: These Terms and Conditions are governed by applicable laws, and any disputes that cannot be resolved internally will be referred to an appropriate dispute resolution forum.

Dorahoki reserves the right to modify, update or replace any part of these Terms and Conditions at any time at our sole discretion. Members will be notified of any material changes via:

• In-platform notifications on dorahoki after login;
• Updated on the date shown in the "Updated" field at the top of this page;
• Email notification to registered members for significant changes.

Continued use of the dorahoki platform after any amendments take effect constitutes your acceptance of the updated Terms and Conditions. You are responsible for reviewing these Terms periodically to ensure you remain informed of the latest terms applicable to your use.

If you disagree with any amendments made, please discontinue use of the platform and contact the dorahoki support team to formally close your account.